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PeptiCaribe ships research materials in temperature-controlled packaging from our United States fulfilment facility. This page explains where we ship, what it costs, how long it takes, and how your order is packed and protected in transit.
1Where We Ship
We ship to addresses within the United States, including Alaska, Hawaii, and US territories.
We ship to commercial, laboratory, and institutional addresses.
We do not ship to PO boxes or freight forwarders.
International shipping is available. FREE shipping applies to all international orders with no minimum, as shown at checkout.
2Order Processing and Cut-Off Times
Orders placed before 4:00 PM Eastern Time on a business day are fulfilled the same day, subject to product availability and payment clearing.
Orders placed after the cut-off, at weekends, or on US public holidays are fulfilled the next business day.
Orders ship only once payment has cleared. ACH and bank transfer payments may add 1–3 business days before dispatch.
You receive a confirmation email with tracking as soon as your shipping label is generated.
Orders are screened for fraud and research-use verification before dispatch. Where we need to confirm details with you, this may add a short delay and we will contact you directly.
3Shipping Rates and Delivery Times
| Service | Estimated delivery | Cost |
|---|---|---|
| 2-Day Air Shipping (U.S.) | 2 business days | FREE on all orders |
| International shipping | Varies by destination | FREE on all orders |
Delivery estimates are given in business days and run from the date of dispatch, not the date of order.
Carriers used: UPS and FedEx.
Delivery times are estimates. We are not liable for delays caused by carriers, weather, customs, or events outside our reasonable control, but we will always help you chase a delayed shipment.
All prices are in United States Dollars (USD). Shipping is shown as free before you confirm your order.
4Packaging and Cold Chain
All temperature-sensitive materials ship in insulated packaging with cold packs sized for the expected transit time.
Every shipment is photographed at the point of packing. These records are used to resolve damage claims.
Shipments are packed discreetly. The outer label carries no product names or research-compound descriptions.
Refrigerate or store your material according to the product label and Certificate of Analysis as soon as it arrives.
5Tracking Your Order
Tracking details are emailed when your order ships and can be checked at any time on our Track Order page. If tracking has not updated for more than 2 business days, email info@pepticaribe.com with your order number and we will open a trace with the carrier.
6Incorrect Addresses and Failed Deliveries
Please double-check your shipping address at checkout. We cannot redirect a package once it has been dispatched.
If a package is returned to us because the address was incorrect or incomplete, or because delivery was refused, we will contact you. Reshipment may be charged at our standard shipping rate.
If you ask us to cancel instead, the order is refunded under our Return & Refund Policy as a change-of-mind return, with restocking fee and outbound shipping costs deducted where applicable.
7Damaged, Incorrect, or Lost Shipments
Report any damage, incorrect item, or non-delivery within 24–48 hours of delivery. For a lost shipment whose tracking has stopped, report within 7 calendar days of the expected delivery date. Full reporting windows, evidence requirements, and remedies are set out in Section 7 of our Return & Refund Policy. When a claim is verified, we provide a free replacement or a full refund including original shipping, at your choice and at no cost to you.
8Sales Tax and Duties
Sales tax is calculated at checkout based on your destination and shown before you confirm your order.
When international shipping is offered, any import duties, taxes, or customs charges are the recipient’s responsibility and are not included in the price you pay us.
10Contact Us
For any questions about shipping, delivery, or tracking:
- Business
- PeptiCaribe LLC
- Mailing address
- 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
- info@pepticaribe.com
- Phone
- +1 (407) 603-1473
- Website
- www.pepticaribe.com
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (excluding US public holidays)
- Response time
- Within 24 hours
- Order cut-off
- 4:00 PM Eastern Time for same-day fulfilment
Research Use Only — Not for Human Consumption